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TOPSIS
Service quality
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31
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Shahin, Arash
5
Shirouyehzad, Hadi
5
Tavakoli, Mohammad Mehdi
2
Aboumasoudi, Abbas Sheikh
1
Aminsabouri, Nahid
1
Ansari, Azarnoush
1
Arabzad, S. Mohammad
1
Dabestani, Reza
1
Ghorbani, Mazaher
1
Goharshenasan, Ali
1
Kamali, Ahmad
1
Khodadady, Zahra
1
Kianfar, Kamran
1
Mohseni, Nematollah
1
Naji, Badia
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Rafiei, Farimah Mokhatab
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Saljoughian, Mohammad
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Shahgholi, Elmira
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International journal of productivity and quality management : IJPQM
3
Benchmarking : an international journal
1
International journal of logistics systems and management
1
International journal of process management and benchmarking : IJPMB
1
International journal of services and operations management : IJSOM
1
Inventi impact: emerging economies
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
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1
DEA and TOPSIS techniques for purchasing management : the case of aircraft manufacturing industry
Arabzad, S. Mohammad
;
Kamali, Ahmad
;
Naji, Badia
; …
- In:
International journal of logistics systems and management
14
(
2013
)
2
,
pp. 242-260
Persistent link: https://www.econbiz.de/10009713126
Saved in:
2
Ranking electronic customer complaints by FMEA and TOPSIS with a case study in Isfahan Province Gas Company
Shahin, Arash
;
Khodadady, Zahra
;
Shirouyehzad, Hadi
- In:
International journal of process management and …
5
(
2015
)
1
,
pp. 19-36
Persistent link: https://www.econbiz.de/10011403970
Saved in:
3
A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
4
Ranking the branches of a private bank through the service quality gap approach and by using multi criteria decision making
Tavakoli, Mohammad Mehdi
;
Shirouyehzad, Hadi
- In:
International journal of productivity and quality …
12
(
2013
)
3
,
pp. 327-344
Persistent link: https://www.econbiz.de/10009788052
Saved in:
5
Application of PCA/DEA method to evaluate the performance of human capital management : a case study
Tavakoli, Mohammad Mehdi
;
Shirouyehzad, Hadi
- In:
Inventi impact: emerging economies
(
2014
)
4
,
pp. 256-275
Persistent link: https://www.econbiz.de/10010486636
Saved in:
6
Performance evaluation of organisational units based on key performance indicators with agility approach by using MADM, QFD : a case study in Darakar Company
Shirouyehzad, Hadi
;
Rafiei, Farimah Mokhatab
; …
- In:
International journal of productivity and quality …
17
(
2016
)
2
,
pp. 198-214
Persistent link: https://www.econbiz.de/10011498229
Saved in:
7
Prioritizing the economic indicators of SSC : an integrative QFD approach of performance prism and BSC
Goharshenasan, Ali
;
Aboumasoudi, Abbas Sheikh
;
Shahin, Arash
- In:
Benchmarking : an international journal
29
(
2022
)
2
,
pp. 522-550
Persistent link: https://www.econbiz.de/10013040882
Saved in:
8
Studying the conformity level of customer needs and organisation perception using a customer satisfaction index
Mohseni, Nematollah
;
Shekarchizadeh, Ahmadreza
;
Shahin, …
- In:
International journal of productivity and quality …
32
(
2021
)
2
,
pp. 246-264
Persistent link: https://www.econbiz.de/10012516449
Saved in:
9
Selecting maintenance strategy and policy based on key performance indicators using TOPSIS technique : with a case study in the steel industry
Shahin, Arash
;
Aminsabouri, Nahid
;
Kianfar, Kamran
- In:
International journal of services and operations …
40
(
2021
)
3
,
pp. 305-323
Persistent link: https://www.econbiz.de/10012800767
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