Business innovation, that is, the adaptation of management systems to the changing conditions of the environment, is a key factor for organisations if they wish to survive and grow. Total quality management (TQM) has demonstrated its potential to be a successful way for organisations to...

The focus of this paper is to trace the origins of the term TQM and clarify the different definitions employed by academics and practitioners. Feigenbaum and Ishikawa are perhaps the greatest contributors to the development of the term. The other recognised quality management gurus such as...

Presents a complete and comprehensive review of the literature concerning the relationship between information technologies (IT) and total quality management (TQM) and examines the key issues. The examination is made against a number of dimensions of TQM including customer and supplier...