Examines the implications of total quality management for the management of people. The implementation of TQM requires the development of a high commitment employee relations strategy and involves an attempt to build a culture of continuous improvement among employees. Argues that employee...

It is now commonplace to hear about the re‐forming potential of new employment practices such as employee involvement, TQM, empowerment, teamworking, and HRM. There are arguments that these have contributed to organizational success, and a feeling that these are all things to be welcomed. But...

Increased control of the process through, for example, reduction of special and common causes of variation, is fundamental to total quality management (TQM), yet this is one of the main areas targeted by its critics. However, there appears to be much misunderstanding between those from the...