Education and higher education in particular is one of strategic priorities for development, which guarantees progress. Its role is related to all characteristics of a society, and it undoubtedly constitutes one of the most important areas of life of a nation. It has stable and long-term impact...

Studies on the use of Total Quality Management (TQM) in the context of higher education have been focused primarily on the implementation of TQM as an institutional initiative. In many cases is implemented Continuous Quality Improvement (CQI as part of TQM) as department-based initiative, but...