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The philosophy of TQM is considered one of the most modern forms of quality management in organizations. Despite the … fact that there was nowhere codified implementation of its requirements is the goal and the desire of many companies. TQM … management system is the first step to implement TQM. The study indicated the nature of the implementation of ISO 9001 in the …
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Purpose The purpose of this paper is to evaluate the experience of International Organization for Standardization (ISO) 9001 certified companies, examining their motivations to introduce the standard and their perceived benefits and barriers. In parallel, the research investigated the knowledge...
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