In 1981 the management of a manufacturing plant in Sydney decided to introduce TQM through the implementation of the principles and philosophies laid down by W. Edwards Deming. Determines the effects that this approach has had on the working procedures and the attitudes of employees. Personal...

Management approaches based on improvements in all aspects of quality are being vigorously promoted by private consultants and government agencies as the route to improved organizational performance. Raises the question of whether these approaches work and attempts to answer it by describing a...