Argues that organizations are in the midst of a competitive revolution and quality improvement is an important factor in the quest to remain competitive. Companies are realizing they need to initiate a quality improvement programme and that training is a critical variable in the success of that...

The US Department of Defense is playing a significant leadership role in implementation of TQM. Provides an overview of the process of implementing total quality management in the US Department of Defense and discusses the implications of this change for its subcontractors and related...

Provides a synthesis of total quality management literature by identifying eight critical factors and supporting performance measures of total quality management in a manufacturing environment. Develops the factors and measurements using data from available literature. Contends that the approach...

What are the factors that contribute the success or failure of TQM efforts? Specifically, this study identifies the critical factors and corresponding performance that account for TQM success. Seven critical factors and 45 supporting performance measures are proposed in this study. A possible...

The QS 9000 quality system was developed in the United States in 1994 by a team consisting of representatives of General Motors, Ford, and Daimler‐Chrysler as well as the US truck manufacturers. The objective of the system is to standardize the quality system requirements and documentation...

Demonstrates how the Career Services Department of Grand Valley State University was able to implement simple quality principles and tools for improving its Employment Bulletin process. Discusses the overall goal which was to reduce costs and to improve the efficiency of the overall process, and...

The aim of this study is to identify and interpret the critical factors and performance measures of TQM. Based on extensive review of prescriptive, conceptual, practitioner, and empirical literature; we were able to identify seven critical factors and more than 45 performance measures of TQM. A...