In this paper, we examine the impact of just-in-time (JIT) implementation and International Standards Organization (ISO) 9000 certification (as specified by the original standards of the early 1990s) on quality management efforts of manufacturingfirms. Responding firms in the study were grouped...

Total quality management (TQM) has been perceived as a competitive strategy to improve continually the quality of products and processes. However, the initial stages of TQM implementation may encounter major problems owing to misplaced efforts. The extent to which TQM is successful in an...

Total quality management (TQM) represents a major philosophical revolution in the management of organizations. Compared with industries, academia has lagged behind in the adoption of the TQM principles. One of the most critical challenges to the business schools is to provide students with a...

The TQM revolution of the 1980s has led to a formal adoption of TQM by many firms. However, several organizations fail in their campaigns because of a variety of reasons ranging from lack of top management commitment to focus on tools instead of approach. Through a focused survey of 359...