Carmona-Márquez, Francisco J.; Leal-Millán, Antonio G.; … - In: International Journal of Quality & Reliability Management 33 (2016) 3, pp. 361-379
Purpose – Prior studies by Salaheldin (2009) and Talib et al. (2011) have assessed the relationships between TQM critical success factors (CSF) and business results. The purpose of this paper is to build upon this research by considering the relationships between these CSFs and their...
