A highly pathogenic H5N1 strain of avian influenza (AI) has been confirmed in 420human cases and has caused 257 deaths in the world starting from 2003. Usingface-to-face interviews, our data were collected by utilizing a stratified samplingscheme following the distribution of gender and age in...

Consumption patterns for chicken and eggs have changed since the outbreak of the H5N1 avian influenza (AI) throughout the world, but its potential impact on demand has not been thoroughly unveiled. Our study examines some important factors influencing behavioral changes and estimates their...

A highly pathogenic H5N1 strain of avian influenza (AI) has been confirmed in 420 human cases and has caused 257 deaths in the world starting from 2003. Using face-to-face interviews, our data were collected by utilizing a stratified sampling scheme following the distribution of gender and age...

Replaced with revised version of paper 06/19/07.

Purpose – Complaint handling has the great influence on customer retention and provides a chance for businesses to improve service quality. This study intended to reveal the complaint actions of adolescent customers and perceptions of failure recovery in buffet restaurants with a linkage of...