Driven by technological developments, deregulation, and globalisation the service sector in post‐industrial economies is facing unprecedented change. Utilising a scenario planning framework, the paper examines the impact of such changes on a cross‐section of service categories. Acknowledging...

Recognizing that firms cannot avoid interacting with others, this research investigates how firms cope with technological change by managing resource interaction in a network setting. The paper is based on a longitudinal case study utilizing a focal net perspective to explore technological...