This study examines factors related to within-occupation wage inequality among service and sales workers in the telecommunications industry. The author draws on a 1998 survey of a nationally representative sample of 354 service and sales centers in the industry to examine the importance of...

This case study of the Communications Workers of America (CWA) demonstrates the value of resource dependence and contingency organizational theories - two branches of organization theory, which has most commonly been used to interpret firm behavior - for analyzing union revitalization....