During an evaluation of a digital interactive consumer health television channel (NHS Direct) on Kingston Interactive Television the prominence of the channel’s menus regarding the interactive element of its service diminished considerably over a period of four months. During this time the use...

To achieve its objective of having virtually all its services (central and local) online by 2005, the Government must close the “digital divide”, i.e. provide access for those sections of society not yet linked to the electronic, computer‐mediated communications environment. There is a...

Provides a summary of a Department of Health funded research study investigating performance and impact of four pilot digital interactive television services in the consumer health field. These were launched in various locations in the UK in 2001. Text and video, interactive and transactional...

Presents research that was designed to explore the early take‐up of a pilot digital interactive television (DiTV) health information service (Living Health) by cable television subscribers in Birmingham, UK. Log data indicated real‐time viewing behaviour of subscribers to the cable network...

The UK Government has set targets for its services to be available online by 2005. It is hoped that electronic public services will improve quality and efficiency of delivery, enhance public access to essential services, and achieve cost economies. While attention initially focussed on the...

Purpose – The purpose of this paper is to understand how, why and what citizen‐focused services local authorities might consider and deliver on digital interactive television (DiTV). In trying to make interaction with local government more joined up and easier for the citizen, digital...

The authors propose a concept of “search disclosure” to assist in the understanding of the willingness of a user to moderate their digital information seeking behaviour as a result of the perceived anonymity afforded at the point of searching and information consumption. Differences in the...