Faktorenanalysen sind ein elementarer Bestandteil der sozialwissenschaftlichen Forschung. Als dimensionsreduzierendes Verfahren dienen sie häufig dazu, wenige, theoretisch gut interpretierbare Konstrukte auszumachen, die den Zusammenhang zwischen einer Vielzahl beobachtbarer Variablen...

The impact that workplace aggression has on organizations and its members has become a focal point for organizational research. To date, studies have primarily examined the perpetrator of workplace aggression, specifically their personality traits. In this chapter, we draw on Institutional...

The end of expressionism : a conditional approach to bounded emotionality in organizations / Claire E. Ashton-James -- Leveraging emotions in value management of brands and products / Leslie J. Harrington -- The intentional use of service recovery strategies to influence consumer emotion,...

To reconcile theoretical discrepancies between discrete emotion, dimensional emotion (positive vs. negative affect), and the circumplex model, we propose the bifurcation model of affect structure (BMAS). Based on complexity theory, this model explores how emotion as an adaptive complex system...