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The co-production of service : modeling services in contact centers using hawkes processes
Daw, Andrew; Castellanos, Antonio; Yom-Tov, Galit B.; … - In: Management science : journal of the Institute for … 71 (2025) 3, pp. 2635-2656
Persistent link: https://www.econbiz.de/10015412442
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Data-driven appointment-scheduling under uncertainty : the case of an infusion unit in a cancer center
Mandelbaum, Avishai; Momčilović, Petar; Trichakis, … - In: Management science : journal of the Institute for … 66 (2020) 1, pp. 243-270
Persistent link: https://www.econbiz.de/10012156583