Total quality management (TQM) and information technology (IT) are becoming essential features of any industry. TQM is managerial approach that continuously enhances the industry performance, while IT is technical knowledge and both are frequently used by quality management (QM) experts to...

Service sector is one of the fastest growing sectors in the world and is facing immense pressure to improve their quality of products and services to compete and achieve a leading position in the global market. The issues related to quality therefore, need to be addressed for better...

The purpose of this study is to develop an analytic hierarchy process (AHP) model utilizing components,parameters, and factors of a specifically designed Integrated Quality Model for Health Care Establishment (HCE). In doing so, the authors have utilized AHP approach to identify the best health...

Total quality management (TQM) has been widely considered as the strategic, tactical and operational tool in the quality management research field. It is one of the most applied and well accepted approaches for business excellence besides Continuous Quality Improvement (CQI), Six Sigma,...

Total quality management (TQM) is an integrated management approach that aim to continuously improve the performance of products, processes, and services to achieve and surpass customer’s expectations. To accomplish this objective, some key factors that contribute to the success of TQM efforts...

Purpose – The purpose of this article is to identify and critically analyze healthcare establishment (HCE) quality parameters described in the literature. It aims to propose an integrated quality model that includes technical quality and associated supportive quality parameters to achieve...