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The Palgrave Handbook of Servi...
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Theorie
Services
34
Dienstleistung
32
Kundenintegration
31
Customer integration
30
Service-dominant logic
29
Innovation
28
Service-Dominant Logic
26
Beziehungsmarketing
25
Relationship marketing
25
Value creation
25
Betriebliche Wertschöpfung
24
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24
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24
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23
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23
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22
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21
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20
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17
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17
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16
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16
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16
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12
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11
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11
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11
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11
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10
Supplier relationship management
10
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9
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9
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9
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8
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8
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Edvardsson, Bo
8
Tronvoll, Bård
2
Alves, Helena
1
As'ad, Nabila
1
Brown, Stephen Walter
1
Böhmann, Tilo
1
Caridà, Angela
1
Colurcio, Maria
1
Dehling, Sebastian
1
Gremler, Dwayne D.
1
Holmlund, Maria
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Journal of service management
2
Driving service productivity : value-creation through innovation
1
Marketing theory
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The journal of services marketing
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The service industries journal
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ECONIS (ZBW)
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1
How do actors coordinate for value creation? : a signaling and screening perspective on resource integration
Dehling, Sebastian
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
The journal of services marketing
36
(
2022
)
9
,
pp. 18-26
Persistent link: https://www.econbiz.de/10013542861
Saved in:
2
Paradigms in service research
Tronvoll, Bård
;
Brown, Stephen Walter
;
Gremler, Dwayne D.
- In:
Journal of service management
22
(
2011
)
5
,
pp. 560-585
Persistent link: https://www.econbiz.de/10009405818
Saved in:
3
Service-dominant logic and service science as lenses for service productivity
Edvardsson, Bo
- In:
Driving service productivity : value-creation through …
,
(pp. 73-91)
.
2014
Persistent link: https://www.econbiz.de/10011337811
Saved in:
4
Customer needing : conceptualising industrial service from a customer perspective
Strandvik, Tore
(
contributor
);
Holmlund, Maria
(
contributor
)
-
2008
Persistent link: https://www.econbiz.de/10003709357
Saved in:
5
Conceptualizing resource integration as an embedded process : matching, resourcing and valuing
Caridà, Angela
;
Edvardsson, Bo
;
Colurcio, Maria
- In:
Marketing theory
19
(
2019
)
1
,
pp. 65-84
Persistent link: https://www.econbiz.de/10012001473
Saved in:
6
Special double issue: nonprofit services : part 2
Alves, Helena
(
ed.
);
Edvardsson, Bo
(
ed.
)
-
2018
Persistent link: https://www.econbiz.de/10011848088
Saved in:
7
Analysis and design of service business models
Zolnowski, Andreas
-
2015
Persistent link: https://www.econbiz.de/10011348026
Saved in:
8
Understanding service ecosystem dynamics : a typology
As'ad, Nabila
;
Patrício, Lia
;
Koskela-Huotari, Kaisa
; …
- In:
Journal of service management
35
(
2024
)
6
,
pp. 159-184
Persistent link: https://www.econbiz.de/10015208866
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