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Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
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Journal of service management
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Louisiana State University. College of Business Administration. Division of Research. Occasional paper no. 15
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ECONIS (ZBW)
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Paradigms in service research
Tronvoll, Bård
;
Brown, Stephen Walter
;
Gremler, Dwayne D.
- In:
Journal of service management
22
(
2011
)
5
,
pp. 560-585
Persistent link: https://www.econbiz.de/10009405818
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Qualitätsunterschiede zwischen Dienstleistungen und Eigenleistungen (Prosuming) als Herausforderung für Dienstleister
Michel, Stefan
- In:
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
,
(pp. 71-86)
.
2000
Persistent link: https://www.econbiz.de/10001470234
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3
The unique problems of low-income consumers
Brown, Stephen Walter
-
1973
Persistent link: https://www.econbiz.de/10000548407
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4
Prosuming-Marketing : Konzeption und Anwendung
Michel, Stefan
-
1996
Persistent link: https://www.econbiz.de/10000956431
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