The efficient use of knowledge assets allows organizations to compete more effectively in the marketplace. Some of these knowledge assets are embedded in an organization socialization and internalization processes. Image and reputation may better leverage knowledge by strengthening its core...

The relative effectiveness of three communications media is examined using laboratory methods and applying social presence theory. The three media - face-to-face interaction (FTF), instant messaging (IM), and email (EM) - are conceptualized to have different levels of social presence. Their...