The inventory and revenue management models most commonly taught in the operations management and industrial engineering disciplines typically assume that the demand for a product is easily estimated and is independent of competing products offered through the same channel. In this chapter, we...

Although generous return policies have been shown to have marketing benefits, such as a higher willingness to pay and a higher purchase frequency, counterbalancing these benefits is an increased volume of consumer returns, which presents significant operational challenges for both retailers and...

Using a major hotel chain's 16-month booking data, we empirically investigate the existence and extent of strategic customers in the context of standby upgrades, a popular program offering availability-based, discounted premium-room upgrades. Customers, in particular loyalty members, may become...