This paper has two major objectives. The first objective intends to answer the following question which is of significant interest to information system (IS) researchers and practitioners: How does user satisfaction (satisfaction) respond to changes in system use and system attributes? The...

The majority of research on user technology acceptance, e.g. technology acceptance model, focuses on individual users' beliefs, attitudes, and behavioral intentions toward technology use. In this paper, we attempt to examine prior research on user technology acceptance from a methodological...

Customer relationship, commitment and retention are critical for e-commerce success. Existing IS research has studied e-commerce customers more from a system user perspective. We argue in this study that we should also take a customer perspective, which has significant research and practical...