Understanding and measuring social inter-correlations among consumers are important for marketing researchers as consumers form social networks and their behavior and preference are likely to be interdependent. In this paper, we show that the estimation of consumers' social inter-correlations...

A common dilemma a consumer faces during product return pertains to the decision of exchanging the product or obtaining a refund. This issue becomes even more salient for durable goods, when the initial purchase involves complementary products from different categories. This research examines...

In this paper, we untangle the searchable and experiential dimensions of quality responses to entry by counterfeiters in emerging markets with weak intellectual property rights. Our theoretical framework analyzes the market equilibria under competition with non-deceptive counterfeiting and...