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This paper examines the relationship between a commonly observed strategic management behavior — real earnings management (REM) — and firms’ IT investment commitment (ITIC) in the context of IT infrastructure development. We also examine how the effects of REM may be influenced by three...
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This paper studies the effect of aggregate IT investments on customer satisfaction and profits at the firm level. Using data on 109 U.S. firms for the 1994-1996 and 1999-2006 periods, we find that aggregate IT investments have a positive association with customer satisfaction. However, the...
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