Customer Relationship Management stellt das Beziehungsgeflecht zwischen Herstellern, Händlern und Kunden vor neue Herausforderungen. Wie gestaltet man eine einheitliche Kommunikation mit dem Kunden über verschiedene Kanäle? Wie kann eine individuelle Ansprache des Kunden erreicht werden? Wie...

Since the terms Data Warehouse and On-Line Analytical Processing were proposed by Inmon and Codd, Codd, Sally respectively the traditional ideas of creating information systems in support of management¿s decision became interesting again in theory and practice. Today information warehousing is...

The specification of management views on business processes is a main development task in the requirements specification of reporting systems for the management. Today the information warehouse is the accepted IT architecture for this purpose. The paper summarises the state of the research on...

Research in the field of information warehousing mostly focuses technical aspects. Only recently some contributions are found dealing with methodical aspects of information warehouse development processes. With respect to the central role information warehouses play for the management a...

With respect to the major role information warehouses play for the management an approach for specifying management views within the requirements specification phase is presented. Based on a framework relating development phases and abstraction layers the roles of documents within development...