We study the impact of observational learning in large scale congested service systems with servers having heterogenous quality levels and customers that are heterogonously informed about the server quality. Providing congestion information to all customers allows them to avoid congested...

This paper investigates the role of persuasion mechanisms in collective decision-making. A biased sender adopts a Bayesian persuasion mechanism to provide a committee of uninformed receivers with signals about the unknown state of the world. We compare public persuasion with private persuasion....

This paper investigates the role of persuasion mechanisms in collective decision-making. A persuasion mechanism consists of a family of conditional distributions over the underlying state space and the generated noisy signals. A biased, perfectly informed sender adopts a persuasion mechanism to...