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The value-belief-emotion-norm model : investigating customers’ eco-friendly behavior
Han, Heesup; Hwang, Jinsoo; Lee, Myong Jae - In: Journal of travel and tourism marketing 34 (2017) 4/6, pp. 590-607
Persistent link: https://www.econbiz.de/10011729153
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The relationships between four concepts (involvement, commitment, loyalty, and habit) and consistency in behavior across leisure and tourism
Chang, Seohee; Gibson, Heather J. - In: Tourism management perspectives : TMP 13 (2015), pp. 41-50
Persistent link: https://www.econbiz.de/10010499432
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Confirmation on the Motivation and Satisfaction Model of Foreign Senior Tourists
Utama, I Gusti Bagus Rai; Darma Putra, I. Nyoman; … - 2020
whether there is a relationship between the motivation and satisfaction of foreign senior tourists vacationing in Bali. This … is a confirmatory study built on the tourist loyalty model developed by Yoon and Uysal (2003) and Chi (2005), based on … effects of travel motivation of the senior tourism segment on the segment‘s satisfaction because satisfaction, in turn …
Persistent link: https://www.econbiz.de/10014140922
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A five-component customer commitment model : implications for repurchase intentions in goods and services industries
Keiningham, Timothy; Frennea, Carly M.; Aksoy, Lerzan; … - In: Journal of service research : JSR 18 (2015) 4, pp. 433-450
Persistent link: https://www.econbiz.de/10011392272
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Predicting airline passengers' loyalty using artificial neural network theory
Singh, Balgopal - In: Journal of air transport management 94 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012591801
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Delight-Zufriedenheit
Müller, Claudia - 2002
Persistent link: https://www.econbiz.de/10001752790
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Customer anger and incentives for quality provision
Heyes, Anthony; Kapur, Sandeep - 2012
Persistent link: https://www.econbiz.de/10009670844
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Preiserlebnisse : Determinanten, Auswirkungen und Managementimplikationen
Bonnemeier, Sebastian - 2007 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003427391
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Toward a theoretical framework of service experience : perspectives from customer expectation and customer emotion
Hsieh, Yen-Hao; Yuan, Soe-Tsyr Daphne - In: Total quality management & business excellence 32 (2021) 5, pp. 511-527
Persistent link: https://www.econbiz.de/10012440308