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Theory
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Homburg, Christian
49
Bruhn, Manfred
46
Huber, Frank
40
Sutter, Matthias
39
Kerschbamer, Rudolf
38
Herrmann, Andreas
36
Bauer, Hans H.
33
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30
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24
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22
Piller, Frank T.
22
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21
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20
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20
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20
Topaloğlu, Hüseyin
20
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19
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18
Helm, Roland
18
Matsushima, Noriaki
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Schildberg-Hörisch, Hannah
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Spann, Martin
18
Stauss, Bernd
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Ahlert, Dieter
17
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17
Dubé, Jean-Pierre
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Hennig-Thurau, Thorsten
17
Karlan, Dean
17
Reichwald, Ralf
17
Shy, Oz
17
Vermeulen, Frederic
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Armstrong, Mark
16
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16
Blundell, Richard W.
16
Gierl, Heribert
16
Grunert, Klaus G.
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Inderst, Roman
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Moraga-González, José Luis
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Richards, Timothy J.
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Rudanko, Leena
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Fördergesellschaft Marketing an der Universität Augsburg
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Sonderforschungsbereich Quantifikation und Simulation Ökonomischer Prozesse
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Instituto Valenciano de Investigaciones Económicas
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California Agricultural Experiment Station / Department of Agricultural and Resource Economics
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International Association for Research in Economic Psychology
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2
Social Market Foundation
2
Sonderforschungsbereich Statistical Modelling of Nonlinear Dynamic Processes
2
Springer Gabler <Firma>
2
Staats- und Universitätsbibliothek Hamburg Carl von Ossietzky / Hamburg University Press
2
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European journal of operational research : EJOR
147
Management science : journal of the Institute for Operations Research and the Management Sciences
139
NBER working paper series
133
NBER Working Paper
120
Journal of retailing and consumer services
116
Marketing science
112
Gabler Edition Wissenschaft
109
Journal of business research : JBR
107
Working paper / National Bureau of Economic Research, Inc.
95
SpringerLink / Bücher
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Economics letters
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Europäische Hochschulschriften / 5
81
Discussion paper / Centre for Economic Policy Research
76
International journal of industrial organization
75
CESifo working papers
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International journal of production economics
70
Journal of economic behavior & organization : JEBO
69
Journal of economic psychology : research in economic psychology and behavioral economics
69
Discussion paper / Tinbergen Institute
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Operations research
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International journal of production research
56
Manufacturing & service operations management : M & SOM
52
Springer eBook Collection / Business and Economics
51
Discussion papers / CEPR
50
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
50
Journal of marketing research : JMR
49
Working paper
47
The American economic review
44
Discussion paper
42
Applied economics
41
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
40
Production and operations management : an international journal of the Production and Operations Management Society
40
Journal of economics
39
Discussion paper series / IZA
38
Journal of consumer policy : consumer issues in law, economics and behavioural sciences
37
Journal of revenue and pricing management
36
Journal of consumer research : JCR ; an interdisciplinary journal
35
Marketing letters : a journal of research in marketing
35
American journal of agricultural economics
34
Journal of marketing research
34
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ECONIS (ZBW)
15,100
Other ZBW resources
4
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1
Die Kasse als Engpassfaktor: zur Lösung des Warteschlangenproblems im Handel
Rudolph, Thomas
;
Pruyn, Ad
;
Wagner, Tillmann
- In:
Erfolg durch Dienen? : Beiträge zur wertsteigernden …
,
(pp. 356-375)
.
2002
Persistent link: https://www.econbiz.de/10001697518
Saved in:
2
A mathematical model for evaluating cross-sales policies in telephone service centers
Byers, Reynold E.
;
So, Kut C.
- In:
Manufacturing & service operations management : M & SOM
9
(
2007
)
1
,
pp. 1-8
Persistent link: https://www.econbiz.de/10003438311
Saved in:
3
Aspects of impatience in a finite buffer queue
Pallabi, Medhi
;
Choudhury, Amit
- In:
RAIRO / Operations research
46
(
2012
)
3
,
pp. 189-209
Persistent link: https://www.econbiz.de/10010223208
Saved in:
4
To queue or not to queue : equilibrium behavior in queueing systems
Hassin, Refael
;
Haviv, Moshe
-
2003
Persistent link: https://www.econbiz.de/10001698512
Saved in:
5
Bounded rationality in service systems
Huang, Tingliang
;
Allon, Gad
;
Bassamboo, Achal
-
2011
Persistent link: https://www.econbiz.de/10009240536
Saved in:
6
Bad luck when joining the shortest queue
Blanc, J. P.
(
contributor
)
-
2008
Persistent link: https://www.econbiz.de/10003752422
Saved in:
7
Perceived value, reputation, trust, and switching costs as determinants of customer retention
Milan, Gabriel Sperandio
;
Eberle, Luciene
;
Bebber, Suélen
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10011304645
Saved in:
8
Kaufprozesse im Electronic Commerce : Einflüsse veränderter Kundenbedürfnisse auf die Gestaltung
Korb, Jasmin Claudia
-
2000
-
1. Aufl
Persistent link: https://www.econbiz.de/10001516337
Saved in:
9
Preiszufriedenheit bei Dienstleistungen : Konzeptionalisierung und explorative empirische Befunde
Diller, Hermann
- In:
Die Betriebswirtschaft : DBW
60
(
2000
)
5
,
pp. 570-587
Persistent link: https://www.econbiz.de/10001519087
Saved in:
10
Kundenempfehlungen: Resultat und Ausgangspunkt des Kundenbindungsmanagements im Dienstleistungsbereich
Helm, Sabrina
;
Günter, Bernd
- In:
Kundenbeziehungen im Dienstleistungsbereich
,
(pp. 103-130)
.
2000
Persistent link: https://www.econbiz.de/10001497357
Saved in:
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