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Perceived value, reputation, trust, and switching costs as determinants of customer retention

Milan, Gabriel Sperandio; Eberle, Luciene; Bebber, Suélen - In: Journal of relationship marketing : innovations & … 14 (2015) 2, pp. 109-123

Persistent link: https://www.econbiz.de/10011304645

Switching Costs as a Mediating Variable for Service Quality, Satisfaction, and Repurchase Intention

Kim, Hee-Su - 2017

This study identified the relationships among perceived service quality, customer satisfaction, switching cost, and repurchase intention. It also examined the antecedents of switching cost which would have a significant effect on repurchase intention in the airline industry. A survey was...

Persistent link: https://www.econbiz.de/10012944223

Can fast-food consumers be loyal customers, if so how? : theory, method and findings

Sahagun, Miguel A.; Vasquez-Parraga, Arturo Z. - In: Journal of retailing and consumer services 21 (2014) 2, pp. 168-174

Persistent link: https://www.econbiz.de/10010338544

The study of brand loyalty and switching cost on OTT bundled service choice : focusing on reference-dependent preferences in the saturated market

Kim, Kyungah; Kim, Junghun - In: Journal of retailing and consumer services 77 (2024), pp. 1-9

Persistent link: https://www.econbiz.de/10014462320

Enhancing consumers' repurchase intention in peer-to-peer accommodation following a dual processing model : a principal-agent perspective

Wang, Xuequn; Huang, Songshan; Kim, Eunjung; Xu, Jian - In: Journal of travel research : a quarterly publication of … 63 (2024) 5, pp. 1127-1149

Persistent link: https://www.econbiz.de/10014582439

An indexed approach for Expectation-Confirmation Theory : a trust-based model

AlSokkar, Abdullah A. M.; Law, Effie; Almajali, … - In: Electronic markets : EM ; the international journal of … 34 (2024) 1, pp. 1-17

Persistent link: https://www.econbiz.de/10015191265

Competition in mediation services : modeling the role of expertise, satisfaction, and switching costs

Agrawal, Manish; Hariharan, Govind; Rao, H. Raghav; … - In: Journal of organizational computing and electronic commerce 23 (2013) 3, pp. 169-199

Persistent link: https://www.econbiz.de/10009787387

Modeling e-loyalty : a moderated-mediation model

Lin, Chieh-Peng; Chiu, Chou-Kang; Liu, Chu-Mei; Chen, … - In: The service industries journal 38 (2018) 15/16, pp. 1160-1178

Persistent link: https://www.econbiz.de/10011977448

The precursor role of cooperation, coordination, and relationship assets in a relationship model

Payan, Janice M.; Hair, Joseph F.; Svensson, Göran; … - In: Journal of business-to-business marketing 23 (2016) 1, pp. 63-79

Persistent link: https://www.econbiz.de/10011496548

The sequential logic of quality constructs in sales business relationships : model and findings

Ferro-Soto, Carlos; Padín, Carmen; Svensson, Göran; … - In: International journal of procurement management 19 (2024) 4, pp. 473-498

Persistent link: https://www.econbiz.de/10015064916