Competition in the Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO) industry is increasingly moving from being motivated by cost savings towards strategic benefits that service providers can offer to their clients. Innovation is one such benefit that is expected...

The importance and benefits of using multiple-load carriers in advanced manufacturing systems has been well documented in recent studies. A Dynamic Scheduling Algorithm (DSA) for multiple-load carriers was developed and analysed in the present study using a manufacturing system arranged around a...

This research takes a dynamic view on the knowledge coordination process, aiming to explain how the process is affected by changes in the operating environment, from normal situations to emergencies in traditional and fast-response organizations, and why these changes occur. We first...

Captive centers are wholly owned near-shore or offshore subsidiaries that provide IT, business process and R&D services to their parent firms. We examine the strategic role that captive centers play in supporting the parent's global sourcing strategy and evolutionary paths to hybrid, shared, and...