Network design problems, such as flexibility design, are ubiquitous in modern marketplaces where firms constantly innovate new ways to match supply and demand. We develop a primal-dual based approach to analyze the flexibility design problem, i.e., allocating subsets of limited resources to each...

Problem definition: We investigate the implications of procedurally rational customers on service networks where customers visit multiple stations but can choose the order in which to visit the stations. Self-interested customers populate various service systems, and these customers may not be...