Showing 1 - 10 of 14
Persistent link: https://www.econbiz.de/10000930705
Persistent link: https://www.econbiz.de/10001437145
Persistent link: https://www.econbiz.de/10001614985
Persistent link: https://www.econbiz.de/10003393530
Persistent link: https://www.econbiz.de/10001651239
In this paper, we analyze the performance of call centers of financial service providers with two levels of support and a time-dependent overflow mechanism. Waiting calls from the front-office queue flow over to the back office, if a waiting-time limit is reached and at least one back-office...
Persistent link: https://www.econbiz.de/10003711677
Persistent link: https://www.econbiz.de/10001286969
Persistent link: https://www.econbiz.de/10001662717
Persistent link: https://www.econbiz.de/10003981027
Persistent link: https://www.econbiz.de/10003767983