We investigate the scheduling practices of multistage outpatient health programs that offer care plans customized to the needs of their patients. We formulate the scheduling problem as a Markov decision process (MDP) where patients can reschedule their appointment, may fail to show up, and may...

Problem Definition: We determine the jointly optimal service capacity and retrial intervals between unsuccessful service attempts for a major provider of cloud computing services. Allocating sufficient capacity to cloud services is a challenging task because demand is time-varying. Thus, most...