Choice models are widely applied in psychology, economics, transportation, marketing and operations studies. We review the existing developments on the modeling of consumers' choices, including the attraction model, the utility-based model, the temporal model, and the rank-based model. The...

We study how delivery data can be applied to improve the on-time performance of last mile delivery services. Motivated by the delivery operations and data of a food delivery service provider, we discuss a framework that integrates the travel time predictors with the order assignment...

We study the electric vehicle charging management of a service provider, which faces stochastic arrival of customers as well as a total electricity cost including demand charges (costs related to the highest per-period electricity used in a finite horizon). We formulate the problem of scheduling...

General upgrading is a strategy that a firm can upgrade a customer with any higher-end product whenever a lower-end product is out-of-stock. In this paper, we consider the capacity planning problem to decide the initial capacity for multiple products to maximize the expected total profit when...