PURPOSE – This study aims at examining the district SMEs decision-making under complexity. The purpose of the paper is to confirm the idea of industrial district as a source of opportunities which fosters consonance and cooperation among district firms and hence supports the decision-making of...

As change in context is continuous and fast, the viable system's decision-maker faces the challenging emergence of conditions of complexity, and struggles to manage the system in order to maintain and improve its effectiveness in the context. In such conditions, a key point, from our...

In a fast-changing environment, organizations face conditions of growing complexity that challenge decision-making and innovation activities, highlighting an increasing need to develop dynamic capabilities. In this scenario, our focus is on service science’s recent call for “T-shaped...