We study customer service chat (CSC) systems with generally distributed service and patience times by developing measure-valued processes to model and analyze the system dynamics. We first prove that these processes are tight in the many-server asymptotic regime and then show that their limits...

Perishable inventory problems have a long history and involve two fundamental decisions, how much to order and how much old inventory to clear before expiration, that are known to be difficult to optimize due to the curse of dimensionality. Most early work ignores the clearance decision and...

Ride-hailing platforms such as Uber, Lyft, and DiDi coordinate supply and demand by matching passengers and drivers. The platform has to promptly dispatch drivers when receiving requests, since otherwise passengers may lose patience and abandon the service by switching to alternative...

A blockchain system, such as Bitcoin or Ethereum, validates electronic transactions and stores them in a chain of blocks without a central authority. Miners with computing power compete for the right to create blocks according to a pre-set protocol and in return earn fees paid by users who...

The main purpose of this study is to provide empirical support to a long-debated theory in behavioral and organizational management literature, which relates the incentive conflict of firm’s executives the firm’s efficiency. Using panel data regressions and a novel measure of C-suit...