With so many possible choices, why do managers adopt the strategies they do? We identify delays between adopting a strategy and observing the full implications of that choice as a critical factor influencing strategic choices. Using a realistic simulation of a service firm, we conduct a...

When is it better to use agent based (AB) models, and when should differential equation (DE) models be used? Where DE models assume homogeneity and perfect mixing within compartments, AB models can capture heterogeneity in agent attributes and in the network of interactions among them. Using...

Unstable schedules—hours that are inadequate, unpredictable (i.e., deviate from scheduled hours), or that vary from week to week—hurt employees. We examine whether they also affect financial performance. Using 52 weeks of data from over 1,000 stores and more than 15,000 employees of a...