Replications of experiments are typically conducted to verify initial findings, increase their external validity, or to study the boundary conditions of treatment effects. A crucial and implicitly made assumption is that outcome measures in experiments are sufficiently comparable (i.e.,...

Regulatory reforms across European countries have attempted to increase consumer welfare by introducing competition and choice into public service markets. But it has been questioned whether reforms have benefited all people equally, suggesting that vulnerable groups of service users are...

This paper argues that the important work of government often goes unnoticed in the public mind because of how public goods and services are experienced psychologically by citizens. Specifically, it suggests that several cognitive mechanisms and biases—habituation, inattentional blindness,...

This article assesses the field of public administration from a conceptual and methodological perspective. We urge public administration scholars to resolve the ambiguities that mire our scholarship due to the inadequate treatment of levels of analysis in our research. Overall, we encourage...

Research findings have been contradictory with respect to the determinants of why people choose a public sector job. In this paper we use an internationally comparative design with data from 26 countries to explain public sector employment preference. The study shows that on the individual level...

Introducing choice and competition in public services was supposed to put citizens in the “driver's seat”, making them in charge of their service provision. Introducing choice often is indeed beneficial for citizens. However, it sometimes also leads to increased inequality among citizens....

Expectations disconfirmation and expectations anchoring are two increasingly influential approaches to understanding individuals' satisfaction and dissatisfaction with public services. This article assesses hypotheses from these approaches for two local public services in England provided by...