Always, anytime, we speak about innovation, that it occurs in our live, firms, countries and regions.The innovation is very important for survive of any firm, any entrepreneur, any country and any region in world market due to their speed evolution.This paper has as objective to approach the...

In order to understand the organizational sources of continuous innovation, the paper provides an in-depth analysis of a leading company in the hearing aid industry, which showed impressive ability to develop and introduce innovation in the Nineties. Findings focus on three dynamic capabilities...

Polite self-presentation is expected of call center agents even through they must convey complex and unfavorable information speedily via the telephone. This study identified and evaluated the use of response strategies that are strongly associated with courtesy. Data were drawn from 587...

This study aimed at exploring how formal contractual agreements are predicted by Transaction Cost Analysis (TCA) theory using firms from emerging markets. The setting of this study was Tanzania. Dependent variable was formal contractual agreement, while performance ambiguity and buyer asset...

This paper studies a simultaneous vehicle and crew routing and scheduling problem arising in long-distance road transport in Europe: Pickup-and-delivery requests have to be fulfilled over a multi-period planning horizon by a heterogeneous fleet of trucks and drivers. Typically, in the vehicle...

In this paper, a simple dynamic model of efficient firm-level managerial resource allocation to two uses, one involving productivity activities and another one involving corruption activities to "get things done" was developed. The model follows the optimal control theory process. Two...

Based on empirical data, a two-equation game-type corruption reaction function model was developed. A "data to model" approach was used rather than the usual a priori approach. The general hypothesis tested was the "monkey see, monkey do" principle. The latest data on corruption among developing...

For strategic purposes of setting price and productivity targets, organizations need to make projection of long-term cost as well as short-term cost estimation. For long-term cost estimation, organizations do rely on the experience curve among other methodologies. However, for short-term cost...