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Service employee evaluations of customer tips : an expectations-disconfirmation tip gap approach
Saunders, Stephen G.
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 796-812
Persistent link: https://www.econbiz.de/10011392416
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Why tip? : an empirical test of motivations for tipping car guards
Saunders, Stephen G.
;
Lynn, Michael
- In:
Journal of economic psychology : research in economic …
31
(
2010
)
1
,
pp. 106-113
Persistent link: https://www.econbiz.de/10008666310
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