Purpose – The purpose of this paper is to develop an approach to measuring health‐related quality management based on earlier research on the connection between quality management and employee health. Design/methodology/approach – A questionnaire was developed and a research study was...

Purpose – In this study, the effects of the different models and tools of quality management are examined. The purpose is to identify differences in the effects generated by different quality management models and tools. Design/methodology/approach – A questionnaire was mailed to 500 Swedish...

This article departs from Mintzberg's framework in which five different organisational configurations are defined. The purpose of the study has been to identify and describe the differences between organisations of different configurations to determine the way that quality management is used and...