Purpose – This paper seeks to introduce the Sandals philosophy and how it enabled Sandals Resorts International to become the world's most celebrated ultra all‐inclusive resort company. Design/methodology/approach – The paper profiles the company's growth and approach to human resource...

Purpose – The purpose of this paper is to present a resort‐wide framework termed the “five pillars” that has facilitated innovative ways of managing one of the Caribbean's most successful resorts. Design/methodology/approach – The paper uses action learning as the process to enable all...

Purpose – The purpose of this paper is to outline the objectives for learning at work and the strategic imperative to ensure that the rate of individual and corporate learning keeps pace with change. Design/methodology/approach – The paper uses an interview format to reveal personal insights...

Purpose – This paper aims to outline the role of Sandals Corporate University (SCU) and the contribution of action learning to human resource development. Design/methodology/approach – The paper relates theme issue content to the mission and mandate for SCU as an own brand learning system....

Purpose This study aims to profile the Worldwide Hospitality and Tourism Themes ( WHATT ) issue “What are the main trends, challenges and success factors in the Russian hospitality and tourism market in the experience economy era?” with reference to the experiences of the theme editors,...

Purpose The purpose of this paper is to profile the Worldwide Hospitality and Tourism Themes ( WHATT ) theme issue ‘How can communities manage rapid tourism growth? The experience of Macao and other destinations?’ with reference to the experiences of the theme editor and writing team....

Purpose The paper aims to profile the theme issue of Worldwide Hospitality and Tourism Themes titled “How is the need for innovation being addressed by the Indian hospitality industry?” with reference to the experiences of the theme editor, contributors from the industry and academia and the...

Purpose This paper aims to profile the WHATT theme issue “Why is the Russian tourism and hospitality market becoming more diverse with new destinations?” with reference to the experiences of the theme editor and writing team. Design/methodology/approach This paper uses structured questions...

Purpose Profiles the WHATT theme issue: “Tourism sustainability in natural, residential and mountain locations: What are the current issues and questions?” with reference to the experiences of the theme editors and writing team. Design/methodology/approach The author has used structured...

Purpose The purpose of this paper is to profile the WHATT theme issue “What marketing strategy for destinations with a negative image?” with reference to the experiences of the theme editor and writing team. Design/methodology/approach This paper uses structured questions to enable the theme...