Purpose – This paper aims to explore the rationale for the theme issue question “Services management and the growing number of Asian travellers – what needs re-thinking?” and profile the theme issue. Design/methodology/approach – This paper explains the approach taken to investigate...

Purpose – The purpose of this paper is to profile the Worldwide Hospitality and Tourism Themes (WHATT) theme issue “Services management and the growing number of Asian travellers: what needs re-thinking?” with reference to the experiences of the theme editor and the theme issue outcomes...

Purpose The purpose of this introductory paper is to provide a broad overview of the significance of this theme issue. Design/methodology/approach The introductory paper draws from macro data of tourism growth in various countries and highlights the rapid rate of tourism growth in many,...

Purpose The purpose of this study is to propose a destination-level framework incorporating subjective and overall assessments of residents’ quality of life (QOL) and visitors’ quality of experience (QOE) as a means for managing optimum levels of visitor volume at destinations. Design The...

Purpose The purpose of this concluding paper is to distill several guiding principles, as to how communities can manage rapid tourism growth, drawn from the collection of articles in this theme issue. The paper provides a concise, grounded case study to anchor the overall conclusion of the theme...

Purpose The purpose of this paper is to profile the Worldwide Hospitality and Tourism Themes ( WHATT ) theme issue ‘How can communities manage rapid tourism growth? The experience of Macao and other destinations?’ with reference to the experiences of the theme editor and writing team....