Purpose – This paper aims to explore the rationale for the theme issue question “Services management and the growing number of Asian travellers – what needs re-thinking?” and profile the theme issue. Design/methodology/approach – This paper explains the approach taken to investigate...

Purpose The purpose of this paper is to profile the Worldwide Hospitality and Tourism Themes ( WHATT ) theme issue ‘How can communities manage rapid tourism growth? The experience of Macao and other destinations?’ with reference to the experiences of the theme editor and writing team....

Purpose The purpose of this introductory paper is to provide a broad overview of the significance of this theme issue. Design/methodology/approach The introductory paper draws from macro data of tourism growth in various countries and highlights the rapid rate of tourism growth in many,...

Purpose The purpose of this study is to propose a destination-level framework incorporating subjective and overall assessments of residents’ quality of life (QOL) and visitors’ quality of experience (QOE) as a means for managing optimum levels of visitor volume at destinations. Design The...

Purpose The purpose of this concluding paper is to distill several guiding principles, as to how communities can manage rapid tourism growth, drawn from the collection of articles in this theme issue. The paper provides a concise, grounded case study to anchor the overall conclusion of the theme...

Purpose – This paper seeks to introduce the Sandals philosophy and how it enabled Sandals Resorts International to become the world's most celebrated ultra all‐inclusive resort company. Design/methodology/approach – The paper profiles the company's growth and approach to human resource...

Purpose – The purpose of this paper is to present a resort‐wide framework termed the “five pillars” that has facilitated innovative ways of managing one of the Caribbean's most successful resorts. Design/methodology/approach – The paper uses action learning as the process to enable all...

Purpose – The purpose of this paper is to explore the perceptions and experiences of senior hotel industry practitioners in relation to business imperatives, career development and organizational learning. Design/methodology/approach – The paper uses an interview discussion format to explore...

Purpose – The purpose of this paper is to outline the objectives for learning at work and the strategic imperative to ensure that the rate of individual and corporate learning keeps pace with change. Design/methodology/approach – The paper uses an interview format to reveal personal insights...

Purpose – This paper aims to outline the role of Sandals Corporate University (SCU) and the contribution of action learning to human resource development. Design/methodology/approach – The paper relates theme issue content to the mission and mandate for SCU as an own brand learning system....