The authors propose that complexity theory holds great promise in improving understanding of guests evaluations of their service experiences. Volume 9 provides answers to the following and additional behavior and evaluation issues. How do general and behavior specific attitudes work together in...

Intends to advance knowledge and sense-making skills in interpreting cultural, organizational, and personal influences relating to tourism and hospitality behaviors. This title looks at how explicit tourism assessments are being conducted and how to go about accomplishing prescribing and...

Perceived risk and novelty-seeking behavior : the case of tourists on low-cost travel in Algarve (Portugal) / Ant(c)Øonia Correia, Adriano Pimp(c)Þao, Geoffrey Crouch -- Mural-based tourism as a strategy for rural community economic development / Rhonda L.P. Koster -- Industrial tourism theory...

Purpose – The interest in customer experience has increased at a phenomenal rate. However, research to capture the true meaning of the concept is limited. Therefore, this study aims to address the question of what are the underlying dimensions that constitute the construct of customer...