This report presents part of the results of the first global study on customers’ perceptions on robots in travel, tourism, and hospitality implemented by the authors in 2018-2019. Specifically, the report presents the methodology of the research and elaborates on the key results regarding the...

Companies from the travel, tourism and hospitality industry have started adopting robots, artificial intelligence and service automation technologies (RAISA) in their operations. Self-check-in kiosks, robotic pool cleaners, delivery robots, robot concierges, chatbots, etc., are used increasingly...

This article was written in order to give an insight into the subject of the educational tourism. The main focus was set on the case of the Eastern European foreign students (educational tourists). The research conducted during June-August 2014 was taken as a basis for writing the present...

In a very unique political scenario, Crimea was integrated into the Russian Federation in 2014, making the legal, political, and economic environment in which the tourism and hospitality industries in Crimea very different from what it had been. In this research, we surveyed the managers of 60...

Purpose: The paper aims to identify the link between political ideology and the management of tourism in countries. We stipulate that the predominant political ideology in the country influences the nature and logic of state interventions in the tourism industry.Design/Methodology/Approach: The...

The authors explore the likely trajectories of the tourism industry in the next 20-50 years. To do so, the authors explore the general economic, social, and political conditions the global population will face. Many of the important questions of the future of tourism deals with the issue of...

Travel, tourism and hospitality companies have started to adopt robots, artificial intelligence and service automation (RAISA) in the form of chatbots, delivery robots, robot-concierge, conveyor restaurants, self-service information/check-in/check-out kiosks, and many others. Despite the huge...

Tourism is universally considered as an activity specifically reserved for humans. Although not explicitly stated, all definitions of tourism assume that the tourists are human beings. However, the advances in animal ethics, artificial intelligence and experience economy in the last decades...

Tourism is a key sector for the Bulgarian economy contributing to the balance of payment, economic growth and employment rate. The efficiency of tourism sector is closely related to the structure of its management and planning. This study focuses on the evolution of tourism development in...