A common approach towards enhancing managerial effectiveness is to focus attention on improving the knowledge and skill of the manager, i.e. training. This approach assumes that the main barrier to effectiveness is some deficiency in the individual. A quick and simple approach to diagnosing...

This study investigates whether there is a set of universal senior management competencies in the context of one large multi‐site service organisation. Four distinct work environments are identified and different lists of competencies are perceived to be important by managers working at the...

A study which examines those factors perceived to be associated with the transfer of learning from the training to the work situation is presented. It was found that trainers were more pessimistic than their clients about the extent to which successful transfer was achieved. The main factors...