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Modelling satisfaction-commitment relationship in developing country context

Fatima, Johra Kayeser; Razzaque, Mohammad A.; Di … - In: International journal of quality & reliability management 33 (2016) 7, pp. 985-1001

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Reversing the dependency-trust relationship in B2C services

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Roles of trust on rapport and satisfaction in services

Fatima, Johra Kayeser; Razzaque, Mohammed Abdur - In: Asia Pacific journal of marketing and logistics 26 (2014) 6, pp. 566-578

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Antecedents of team alignment for team performance : length of relationship as a moderator

Jadhav, Dhananjay; Fatima, Johra Kayeser; Quazi, Ali - In: The journal of business & industrial marketing 38 (2023) 12, pp. 2731-2744

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Roles of trust on rapport and satisfaction in services

Kayeser Fatima, Johra; Abdur Razzaque, Mohammed - In: Asia Pacific Journal of Marketing and Logistics 26 (2014) 4, pp. 566-578

Purpose – The purpose of this paper is to report antecedent roles of competence, contractual and goodwill trust on rapport and satisfaction in banking services in a developing country context. The study also identifies the mediating influence of these three types of trust between rapport and...

Persistent link: https://www.econbiz.de/10014674879