Purpose – The purpose of this paper is to compare similarities and differences in perceived quality of business relationships in Norway and Sweden. Design/methodology/approach – The Norwegian and Swedish sampling frames consisted of 600 small‐ and medium‐sized firms in each country. A...

Purpose – The purpose of this paper is to test a measurement model of a META‐RELQUAL construct. Design/methodology/approach – This study is based upon a survey and random sample of small‐ and medium‐sized companies in Norway. Respondents were contacted by phone and a total of 581...

Argues that the unidirectional measurement and evaluation of the trust in a specific business relationship is not enough to understand the trust between two actors in a dyadic business relationship. Furthermore, mutual trust may not always be sufficient to understand the trust in a specific...

Purpose – The objective of this research is to describe and develop a conceptual framework that differs between the constructs of mutual and interactive trust in business dyads. Design/methodology/approach – This study is based upon the empirical findings of a survey between a vehicle...

Purpose – The objective of this research is to describe and apply a method with which to measure and evaluate mutual trust in dyadic business relationships with both one‐to‐one and multiple informants, as well as symmetric and asymmetric interactions. Design/methodology/approach –...

Theoretically, a contribution of this article is the pinpointed connection between corporate ethics and trust in intra‐corporate relationships. Furthermore, it contributes to a conceptual framework that distinguishes between the constructs of business ethics and corporate ethics. The authors...

The topic of this research focuses simultaneously on the perceived trust of companies towards suppliers and customers in supply chains. Initially, it is assumed that lean, responsive, and agile supply chains require satisfactory or high levels of perceived trust of companies towards suppliers...

Although trust is discussed widely in the literature, there are still discrepancies in the existing conceptualisations of the trust concept. These are usually either unidirectional or bi‐directional, and a limited or narrow approach is usually applied or taken into consideration. There is an...

This research focuses on the construct of perceived vulnerability, which is based on the gap between perceived trust and perceived dependence in business relationships with suppliers and customers. The outcome of this study is generated from the empirical findings of a survey in the Swedish...

Purpose – The purpose of this paper is to develop a RELQUAL‐construct and to test its impact on satisfaction in Norwegian business relationships. Design/methodology/approach – This study is based upon a survey and random sample of small and medium ‐ sized companies in Norway. Initially,...