Background: The aim of this paper is to introduce weighted interpretive structural modeling approach to supply chain risk management efforts by presenting an application to identify micro risks of logistics service providers at the industry level in Turkey. Methods: In this research, eighteen...

Background: The aim of this paper is to introduce weighted interpretive structural modeling approach to supply chain risk management efforts by presenting an application to identify micro risks of logistics service providers at the industry level in Turkey. Methods: In this research, eighteen...

This paper examines the service quality attributes of airlines with regard to their effect on customer satisfaction in a cross-cultural context. The applicability of a modified Servqual instrument as a means of measuring customers' perceptions and expectations is explored using respondents from...