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Customer satisfaction
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Industrial marketing management : the international journal for industrial and high-tech firms
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Applied economics
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Management Science Group working paper series
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The journal of services marketing
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ECONIS (ZBW)
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1
The dependency diagram of a mixed integer linear programme
Williams, Hilary P.
-
2013
Persistent link: https://www.econbiz.de/10009737321
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2
Customer satisfaction and business performance : a firm-level analysis
Williams, Hilary P.
;
Naumann, Earl
- In:
The journal of services marketing
25
(
2011
)
1
,
pp. 20-32
Persistent link: https://www.econbiz.de/10009009738
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3
Customer dissatisfaction and defection : the hidden costs of downsizing
Williams, Paul
;
Khan, M. Sajid
;
Naumann, Earl
- In:
Industrial marketing management : the international …
40
(
2011
)
3
,
pp. 405-413
Persistent link: https://www.econbiz.de/10008991582
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4
Customer attitudes of stayers and defectors in B2B services : are they really different?
Williams, Paul
;
Khan, M. Sajid
;
Ashill, Nicholas J.
; …
- In:
Industrial marketing management : the international …
40
(
2011
)
5
,
pp. 805-815
Persistent link: https://www.econbiz.de/10009273996
Saved in:
5
Does customer satisfaction have directional predictability for U.S. discretionary spending?
Baghestani, Hamid
;
Williams, Paul
- In:
Applied economics
49
(
2017
)
54
,
pp. 5504-5511
Persistent link: https://www.econbiz.de/10011845192
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